Is Zappos Legit or Fake? (Honest Review)

I know the feeling when you order online and receive below-average products that look nothing like the images. It is happening a lot nowadays, which has impacted the credibility of many brands, including Zappos. So, what’s the real truth? Is Zappos legit, or is it one of the scam companies that sell inferior products? Well, the answer is:

Zappos is a legitimate online retailer because it is owned by Amazon and has clear policies. It is also a go-to platform for thousands of people to shop for footwear, clothing, and many other accessories.

If you are in a hurry and want to read the most important headings about Zappos to make a decision then click on the links in the below paragraph it will take you to the important information.

Here, I am explaining what makes Zappos legit, why to shop from Zappos, Problems with Zappos, Best shoes to buy on Zappos (My Pick), and Zappos Real Customer Reviews So, continue reading.

Why Is Zappos Legit? Know the Reasons

Is Zappos Legit or Fake?

You can trust Zappos because of a number of reasons. Let’s delve into them.

1. It Has an Aspiring History

Zappos began as a small online shoe retailer, but you can now get a variety of things from there. Thousands of people played their part to help the company reach the level it is now.

It all started when Entrepreneur Nick Swinmurn founded Zappos in 1999 to sell shoes. Despite early hurdles, the company managed to stay in business. Then, things got interesting when Amazon bought it in 2009 and changed its direction.

We all know how strict Amazon is. The company faced allegations like a data breach, but it didn’t let the business get affected. Now, Zappos is considered a major player in the world of shoes, clothing, and other accessories.

2. Has a User-Friendly Design

Note that legitimate online stores have professional and well-designed website. In comparison, I have found that scam websites are full of ads and look bland.

So, how does Zappos’ website look? Well, definitely legit!

It has an eye-catching website with no irritating pop-ups or ads. Plus, the links are functional, which also means the website is trustworthy.

In addition, the checkout process is secure. You also get different payment options, which is not the case with scam platforms.

That’s not it.

Zappos cares about your privacy. The official website uses SSL encryption to protect your data. That’s why the information you enter on the website, such as your credit card details, login credentials, etc., stays safe from breaches.

3. Thousands of People Have Commented on It

Zappos has received thousands of reviews on different independent websites and review platforms. I checked Trustpilot, SiteJabber, Yelp, Better Business Bureau, Consumer Affairs, and Comparably and found that most reviews are positive.

If Zappos was a fraud company, every review would have been one-star. But in my opinion, more than 75 percent of users gave it five stars.

4. Offers Customer-Friendly Policies

Zappos offers customer-friendly policies for everyone. The main ones are refund, shipping, and contact.

Returns Policy

Zappos has a 365 days return policy, which means the company is confident in the product it sends. Furthermore, it also reflects that the company prioritizes your satisfaction over anything else.

Simply follow these steps to request a refund on Zappos:

Step 1: Log into your Zappos account.

Step 2: Open a customer service chat to get in touch with a customer agent. However, I like to simply call the customer support number, which is 888-927-7670.

Step 3: Inform the agent about why you want to return the product.

Step 4: Once the agent approves your return request, he will give you the shipping location where you will have to drop the parcel. Remember- a prepaid return label should be attached to the product. That’s it

Also, note that the returned items must be:

  • Brand-new
  • Without any wear and tear
  • With all original tags and packaging.

After verification, Zappos will give you your money back. It’s that simple.

Fast and Reliable Shipping

Zappos has outdone its competition with its fast shipping. It ships in all 50 US States as well as US territories and APO/FPO addresses.

The company also offers international shipping to select countries outside of the United States. It all depends on the item and destination.

Zappos offers many shipping options, including expedited shipping, standard shipping, and overnight shipping.

Also, please keep a note that the exact shipping time may vary depending on the following:

  • The shipping method
  • Where do you live?
  • Any unexpected circumstances, such as weather or carrier issues.

Easy to Get in Touch

Another top customer care point about Zappos is that you can contact the representative any time you want if you ever face any trouble.

You can:



Leave a text



Have a live online chat with an agent.

Long story short, Zappos customer service is matchless, in my view.

So, due to these reasons, I can safely say that Zappos is credible! But being legit is one thing, and shopping from it is another.

So, do I recommend you also buy products from Zappos? Yes, I do, and now it’s time to know why.

Why Should You Shop from Zappos? Top 3 Reasons!

Zappos is my go-to platform whenever I have to shop because of several reasons. Let’s have a look at them.

Wide Selection of Products

On its official website, Zappos has eight different categories with dozens of subcategories for you. I love to shop for shoes, boots, jeans, and a few other home goods, but you can get whatever you want (More on that later).

But the best part is- It is simple to find products because of filters and the search bar.

Quality and Authentic Products

Zappos is better than many other online retailers because of the products’ quality. I have found them durable, compact, and literally ever-lasting.

But there’s much more to it.

Zappos is super picky when it comes to inventory. The company only adds top-notch accessories and discards those that customers won’t find valuable.

Zappos has a user-friendly website that makes it easy to browse and shop for products. Their website has advanced search filters, detailed product descriptions, sizing information, and customer reviews to help you make purchasing decisions.

Convenient Shopping Experience

Another thing I like about Zappos is that it offers an easy shopping experience. You can simply order with a single click.

In addition, Zappos also has launched apps for both Android and iOS for you. If you can’t place an order on a web browser, you can download them and have a great shopping experience.

Furthermore, the shipping is fast, and you will get your ordered product in a few days. In case of any problem, the company also offers hassle-free returns.

Now, let’s check out what you can buy from Zappos.

Problems With Zappos- Heads Up!

When I checked the reviews, I noticed that customers are usually complaining about three issues.

A Little Higher Price Than Others

Some people think Zappos charges more than it should. Well, it’s debatable. The company also provides better footwear and other accessories than many other platforms too.

Plus, they are durable. If you take care of these products, they can stay in good shape for two years.

So, Zappos have higher prices than many other competitors.

Issues With International Shipping (Non-US Residents)

International customers can face delivery problems. Well, I have found that the problem is with the policies of that specific country. You should contact respective departments to inquire about the shipping issues.

Limited Availability of Exclusive or Limited-Edition Items

The one Zappos limitation that should get better is the availability of unique products. Some brands launch limited edition items, which are high in price. However, you won’t find such products on Zappos, which can be frustrating.

But all in all, Zappos is one of the best online retailers we have today. To prove that, I have selected a few positive customer reviews as well.

ALSO READ: Does Zappos Sell Defective Shoes?

Zappos: The Wide Product Range (Just For You)

As discussed above, Zappos offers hundreds of products for everyone. You can navigate and choose the one you like the best.

For Men

For Men Collection - Zappos

Most men don’t like to open different websites for shopping. They like to purchase from one platform. Luckily, Zappos is one such online retailer that offers lots of men’s products.


At Zappos, you can find:

  • Dress shoes
  • Casual shoes
  • Boots
  • Athletic shoes
  • Sandals
  • Slippers
  • Outdoor shoes,
  • Wide-width shoes, and many more.

Don’t worry; the company lists categories on brands, sizes, and styles.


Zappos has everything a man likes to wear. The ones that stay high in demand are:

  • Jeans
  • Shorts
  • T-shirts
  • Coats
  • Swimwear
  • Athletic wears
  • Formal wear, etc.

Other Accessories

In addition to shoes and clothes, you can purchase the following:

  • Hats
  • Belts
  • Backpacks
  • Sunglasses
  • Coat
  • Watches
  • Tech accessories
  • Wallets
  • Activewear, etc.

For Women

For Women Collection - Zappos

Zappos is perfect for women too. The popular choices are:


If you love footwear, then don’t go to any other platform than Zappos. It is because you can find:

  • Heels
  • Flats
  • Boots
  • Athletic shoes
  • Sandals, slippers
  • Loafers, and many other footwear there.

Here’s what I do. I apply filters to get the product I am looking for. However, you can also search for what you have in mind in the search bar.


Love to shop for dresses? Well, Zappos offers a diverse range of women’s clothing, including:

  • Tops
  • Bottoms
  • T-shirts
  • Outerwear
  • Activewear
  • Sleepwear
  • Swimwear, etc.

You can find dresses for almost every occasion.

Other Accessories

Zappos also lets you own many other accessories than shoes and clothes. You can get the following:

  • Scarves
  • Skirts
  • Earrings
  • Sweaters
  • Hair
  • Face masks, etc.

Collection for Kids

For Kids Collection - Zappos

Zappos has a lot to offer to kids. I have noticed that parents usually get the following products for their toddlers:

  • Pajamas
  • Rash Guards
  • Dresses
  • Clogs
  • Toys
  • Games

So, now you know which products are popular at Zappos.

But wait. Let me tell you this- most people prefer Zappos to buy shoes only. That’s understandable too. Zappos started its journey as a shoe retailer, and the footwear it sells represents it. I also have a habit of purchasing my own footwear from Zappos and noticed that four designs remain in demand throughout the year.

Wondering what are they? Then keep reading.

Best Shoes To Buy On Zappos – (My Top 4 Picks)

Zappos is getting popular among shoe freaks, and it’s no surprise. The shoe range is top-notch. However, these four are the best ones you can get:

Vans Old Skool – Best Lifestyle Sneakers

The Vans Old Skool sneakers are a classic and iconic shoe style that has been people’s favorite for decades. As the name suggests, it’s “Old School.” I wear them with jeans and shorts for a casual look.

Here are the best features that I like:

  • You can get them from size 5 to 14.
  • Available in more than 20 variations.
  • The shoes have a low-top silhouette with a lace-up design.
  • The upper is made from durable suede.
  • The outsole is manufactured with rubber, which means it provides good traction and grip.
  • The manufacturer has also added a padded collar and cushioned insole for comfort.

Birkenstock Arizona Soft Footbed Suede (Unisex)

The Birkenstock Arizona Soft Footbed Suede sandals are extremely popular among both men and women. It’s because they are unisex. But the best part is they provide comfort and support, which is why you can wear them for hours. I like to wear Birkenstock with trousers and shorts. However, you can try them with other casual clothes too.

Here are the best features of Birkenstock Arizona Soft Bed footwear:

  • The cushioned footbed makes these shoes top-quality. It’s soft on the skin and conforms to the contour of your feet.
  • You can get them in seven colors, but I say you get Birkenstock in your favorite color.
  • Have a unique foot shape? Then, you can easily modify the fit with the two adjustable straps and buckles.
  • The lightweight EVA (ethylene vinyl acetate) absorbs shocks on hard terrains.
  • The shoes have a built-in arch support, which promotes proper alignment. Hence, you won’t feel the strain on the feet, legs, and back when you put on Birkenstock.

Columbia Newton Ridge Plus II Waterproof

Want to own a pair of footwear that is durable, comfortable, and waterproof? Then, Columbia Newton is for you. They are my go-to choice whenever I wear jeans.

Here are the best Columbia Newton Ridge Plus features:

  • The shoes are one of my favorites because they are made of a durable and abrasion-resistant blend of suede, leather, and mesh.
  • Is the weather wet and humid? Don’t worry. Columbia footwear will keep your feet dry thanks to the waterproof suede and leather top with sealed seams.
  • The rubber Omni-Grip outsole offers outstanding traction on almost every kind of surface. That’s why I recommend them for hiking and many other outdoor activities.
  • I am a fan of its Techlite midsole, which is super comfortable.
  • These hiking shoes also have a lace-up clasp for a snug and adjustable fit that lets you choose the level of tightness.

Brooks Beast 20

Want to feel like an athlete? The Brooks Beast ’20 running shoes are here for you to give a sporty look. But I have also worn them with formal dressing and pulled off a professional look too.

Here are the top Brooks Beast 20 features:

  • The shoes offer supreme comfort. Both the heel and forefoot include Brooks’ unique DNA cushioning technology, which adjusts to your stride.
  • Mesh is breathable (which is a blessing).
  • The chances of blisters and sweating are low due to smooth air circulation features.
  • These running shoes are manufactured with top materials to help you avoid overpronation, such as the Extended Progressive Diagonal Rollbar (PDRB) and GuideRails.
  • The toe box is wide. That’s why I never faced problems in alignment and running while wearing Brooks.

But wait. Customers have some complaints about Zappos, which you should also know before purchasing anything.

Zappos Real Customer Reviews

There are thousands of reviews on Zappos online, which you can find on different platforms. I have read most of them before writing this guide for you.

Out of all, here are the some I shortlisted for you:

Please Note: I have taken these reviews from review websites and Zappos product reviews.

Zappos Real Customer Reviews

Linda Blakely

Zappos Services


“I love shopping at Zappos! I easily found what I wanted to buy. The shipping is also fast, and I appreciate the free returns, which give me peace of mind,”


“Zappos is my first choice for shoes and clothing. Their selection is diverse, and I always find the accessory I am looking for,”

says Olivia Grace

“My friend recommended Zappos to me. I was hesitating at first to order online, but now I am absolutely obsessed with it. I ordered four dresses last week and two new sandals this week,”

says Ava J.

So, go to Zappos and shop without any hesitation.

Wrapping Up

All in all, Zappos is definitely legit. In fact, it is owned by e-commerce giant Amazon, which has turned it into one of the most popular online shopping websites.

You can get shoes, dresses, hats, belts, watches, jewelry, toys, and much more.

So, go to Zappos official website and have an unforgettable shopping experience.

Pete Oliveri

I am Pete Oliveri, the creative force and driving visionary behind A New Jersey native, Pete is an accomplished American artist. You'll find expert reviews, guides, How-To Tips, and reviews about the top shoe-selling websites. Whether you're looking for info about shoes or reviews for top-selling shoe websites, my how-to guides and top website reviews will help you improve your shoe game.

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